What are customized candles?

  • Customized candles are personalized candles where you have the freedom to choose various aspects, such as candle type, size, scent, color, labeling, and packaging, to suit your preferences or special occasions.

Can I choose the scent for my customized candle?

  • Yes, you can select from a range of scents, including floral, fruity, woody, and more.

What candle types and sizes are available for customization?

  • Customization options are limited to Soy Blend candles, with sizes varying based on the chosen candle jar type
  • The sizes vary depending on the candle jar type.

Can I add personalized labels or packaging to my customized candles?

  • Absolutely! We provide options for personalized labels and packaging to make your candles unique.

How is the price of customized candles determined?

  • The price is calculated based on quantity and your customization choices. The more you order, the lower the cost per candle.

Can I see a preview of my customized candle before ordering?

  • Yes, we provide 3D illustrations for you to preview as you customize your candle. We strongly advise reviewing it before confirming your order at checkout.

Do customized candles burn as well as regular candles?

  • Yes, customized candles are designed to burn just as well as standard candles

Are the scents in customized candles long-lasting?

  • Absolutely! The scent in our custom candles is designed to linger beautifully. Please keep in mind that scent strength depends on factors such as fragrance choice and burning habits. We use top-notch wax and fragrances to ensure maximum enjoyment.

Are customized candles suitable for special occasions or events?

  • Absolutely! Customized candles are ideal for weddings, birthdays, anniversaries, and other special events. Personalized labels and scents can make them memorable keepsakes or party favors.

Can I reorder the same customized candle in the future?

  • Certainly! When you sign up on our website, you can save and retrieve your order history more easily, thereby making it easier to reorder the same candle or make minor alterations in the future.

How should I care for my customized candles?

  • To ensure the best burn experience, store your customized candles in a cool, dry place, away from direct sunlight and drafts. Trim the wick to 1/4 inch before lighting, and allow the wax to melt evenly across the surface during each use.


How do I place an order for customized candles?

  • To order customized candles, visit our website www.tailorwicks.com or contact our customer support. You can select your desired options and provide any specific instructions during the ordering process

What's the estimated delivery time for customized candles?

  • Our average order turnaround time is 8 to 10 weeks from the date of placing your order. Please note that the duration may be influenced by the complexity of your customization.

Is there a minimum order quantity for customized candles?

  • Yes, 50 pieces per scent and base. The more candles you purchase, the bigger the savings.

How can I track the progress of my customized candle order?

  • We will provide you with order tracking information upon placing your order, allowing you to monitor the delivery status.

Do you offer refunds or exchanges for customized candles? 

  • No refunds and exchanges are accepted once the production is finished and shipped.


What are the recommended file formats?

  • JPEG, Adobe Photoshop, Adobe Illustrator

What is the maximum allowed file size to upload?

  • 200 MB. If your file is larger than 200 MB, please contact customer service for assistance.

What are the artwork requirements?

  • We require artworks to be in CMYK color space with a minimum resolution of 300dpi. For most products, a 0.125" bleed from each side of the artwork is necessary. Please note that we will convert files submitted in the RGB color space to CMYK before printing, and minor color shifts may occur.

Are there File Setup Templates available for download?

  • Yes. Please visit our Insider’s Guide on the website to download templates for your preferred design and format

What are custom label candles?

  • Custom label candles are candles that can be personalized with your own labels or designs. These labels can include text, graphics, logos, and more, making the candles unique for various occasions or purposes.

How can I order custom label candles?

  • To order custom label candles, you typically need to place an order and follow the customization process step by step.

Can I provide my own design for the candle labels?

  • Yes, you can download your own label design on the given file format. You can create labels that match your branding, event theme, or personal preferences.

Are there additional charges for custom labels?

  • The cost of the label is added to the candle customization pricing already.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.


What is the shipping policy?

How do I initiate a return?

  • To initiate a return, please send an email to hi@tailorwicks.com, including your Order Number, Reason for Return, Photographic Evidence, Contact Information, and the best time to contact you.

Can I exchange a product if it's the wrong size, color or scent?

What if I receive a damaged or defective product?

Do you ship overseas?

  • Currently, we regret to inform you that our shipping services are limited to domestic destinations only. However, we're actively working on expanding our reach internationally, and we'll make sure to keep you in the loop with any updates on this exciting development!